If you think that improving nurse communication is just fluff - guess again. In a comprehensive study by Deloitte, researchers found that nurse communication was the HCAHPS domain most highly correlated with better profit margins. It just makes good sense to invest in your nurses to improve scores and ultimately the bottom line. Baird Group offers two great options to enhance nurse communication skills.
Baird's Nurse/Patient Partnership© is an engaging and skill-enhancing session created and delivered by nurses and for nurses.
Nurse Leader Rounding Skill-builder© increases nurse leader confidence and skills in making effective, purposeful patient rounds. This workshop can be paired with shadow-coaching where Baird Group coaches observe nurse leaders during rounds and provide instant feedback.